Poker Hardware – 24″ Westinghouse Review – UPDATE

In early December I picked up a 24″ Westinghouse LCD monitor, and gave it glowing reviews despite the dead pixel in the middle of the screen.

Unfortunately, the 2-3 week RMA process in fact ended up taking 9-10 weeks!  Soo…time to re-review it.

The only reason I got the unit back in ~10 weeks was because at the end of week 9 I called Westinghouse Corporate and made a stink.

So, I finally got my replacement unit. Fire it up, no dead pixels, hooray.

I turn the brightness down on the unit, and it starts emitting a high-pitched whining noise. Fantastic. I can’t work with the sound of a bunch of mosquitoes buzzing in my ear, so I call back Newegg.

No refunds on RMA’d units. Great.

Call Westinghouse.

Their friendly support staff informs me “No refunds”, but they’d be happy to send it through their (9-10 week) RMA process again. No thanks.

Call Westinghouse Corporate.

Sit on hold for 20 minutes.

Informed that “We can’t give any more refunds.” “More” refunds? Have they given too many? Did they run out of money?

Long story short, the gentleman @ Westy sets me up with a 32″ Westinghouse LCD TV (retail: $700) in lieu of the monitor.

I’d still rather have a refund, but at least now I’ll be getting something somewhat useful instead of the paperweight excuse for a monitor I currently have.

So, if you can find a perfectly-working unit at BestBuy, go for it – the monitor is good quality. However, this model is riddled with problems (a quick googling turns up more probs than I found) and you are taking a BIG risk ordering it online.

Monitor quality: B+
Reliability: C
Westinghouse Customer Support: F
Newegg Monitor Customer Support: F